How It’s Clean is overcoming the challenge of training contract cleaning employees

15 April 2024

Keeping staff up to date with the latest techniques, legislation and best practice

Contract cleaning providers traditionally find employee training a real challenge due to the antisocial hours and shift patterns of their staff. The main reason for this is because cleaning staff can find it hard to make time to attend training sessions organised by their employer, particularly as cleaning is often a second job.


It’s Clean Ltd has developed a novel solution which means their staff can stay up to date with the latest techniques, legislation and best practice without having to find time outside their shift to attend classroom-based training.


Remote training academy


At It’s Clean we respect our employees’ time and understand that they have probably chosen their job because the shifts work around other commitments. That’s why we have developed a comprehensive online training academy for all our operatives.


Our employees learn through short and engaging weekly videos, with a quick multiple choice test at the end of each video. There are 52 training videos in all, covering everything from colour coding, COSHH, health and safety and everything to do with commercial cleaning best practice.

Incentivised learning


We are extremely proud of the fact that 15% of our staff – that’s 26 out of our 180 workforce – have now successfully completed the training academy. When anyone completes the course, they receive a £50 bonus in recognition of their achievement. We have made the videos as engaging as possible so that they are easy to watch and learn from. The bonus is an added incentive and a token of our appreciation.


We anticipate that by the end of 2024, around 70% of our staff will have completed the academy and been awarded their bonus.


Continuous improvement


We believe our approach to training is innovative and makes it easy for our teams to keep their skills and knowledge up to date. We have found that it helps with employee retention and improves customer satisfaction too.


We have invested over £20K in these online training packages and they are key to our philosophy of continuous improvement. We are certain that our positive attitude towards staff development, an innovative approach to everything we do and a mindset of excellence and improvement are behind the fact that we enjoyed growth of over 23% during the last year.


Would you like to work for an innovative cleaning company that invests in its employees? Join our team

by david 10 March 2025
At It’s Clean Ltd, we understand that choosing a reliable contract cleaning service is an important decision – and one that’s going to help you maintain a spotless and hygienic workplace. Whether you manage an office, a healthcare facility, or a retail space, a clean environment is crucial for staff productivity and customer satisfaction. To help you make an informed decision, we’ve answered some of the most frequently asked questions about our commercial cleaning services. 1. What is contract cleaning? Contract cleaning refers to regular, scheduled cleaning services tailored to your business needs. Rather than hiring in-house cleaners, businesses partner with professional cleaning companies like It’s Clean Ltd to ensure their premises remain hygienic, presentable, and compliant with health and safety regulations. Outsourced contract cleaning also means businesses don’t have the headache of managing extra staff and rotas for cleaning personnel. 2. What types of businesses do you provide contract cleaning for? We provide commercial cleaning services for a wide range of industries, including: Offices and Corporate Buildings – A clean office promotes a professional image. We provide scheduled cleaning to keep your workspace tidy and hygienic. Healthcare and Medical Facilities – We understand the importance of maintaining strict hygiene standards in medical environments. Our team is trained to follow industry-specific cleaning protocols to ensure patient, client and staff safety. Retail Stores, Shopping Centres and Showrooms – First impressions matter. We help keep retail spaces spotless, enhancing the shopping experience for your customers and maintaining a welcoming environment. Schools and Educational Institutions – Clean and sanitised learning environments contribute to better student health and focus. We offer flexible cleaning schedules to accommodate school hours and term times. Industrial and Warehouse Spaces – Industrial areas require a carefully planned and fully compliant approach due to the nature of the work environment. Our team is equipped to handle everything from dust control to heavy-duty floor cleaning. Hospitality, Leisure and Event Venues – Hotels, restaurants, entertainment and event venues rely on cleanliness for customer satisfaction. We provide discreet and efficient cleaning to keep your establishment looking its best. You can read our video testimonial with the Yorkshire Event Centre here . As we work exclusively with local clients, we offer unparalleled flexibility in scheduling and services, ensuring that our cleaning plans fit seamlessly into your business operations. 3. What cleaning services are included in a contract cleaning agreement? Our contract cleaning services are tailored to your specific requirements and may include: Daily Office Cleaning (dusting, vacuuming, sanitising surfaces) – Routine maintenance ensures a clean and pleasant workspace, preventing the build-up of dust and germs. Washroom and Hygiene Services – From soap dispensers to deep-cleaning toilets, we ensure your washrooms remain spotless and fully stocked with hygiene essentials. Carpet and Floor Cleaning – We provide specialised treatments for carpets, hardwood floors, and tiles to maintain their appearance and longevity. Window and Glass Cleaning – Our streak-free window cleaning service keeps your premises looking bright and professional, inside and out. Deep Cleaning and Disinfection Services – We offer periodic deep cleans to target high-touch surfaces and areas prone to bacteria build-up. Waste Management and Recycling Solutions – We assist in efficient waste disposal and recycling programmes to help your business meet sustainability goals. Because we only work with local clients, we can quickly adapt to your changing needs, offering additional services at short notice and ensuring our cleaning schedules remain flexible and convenient for you. 4. How often can I schedule contract cleaning? We offer flexible cleaning schedules, including daily, weekly and monthly cleaning services. Whether you need a full cleaning service every day or a deep clean periodically, we work around your business hours to minimise disruption. 5. Are your cleaners professionally trained and insured? Yes! All our cleaning staff are fully trained, DBS-checked, and insured. We ensure our team follows industry best practices and uses the latest eco-friendly cleaning products to deliver a safe and effective service. 6. Do you use eco-friendly cleaning products? Absolutely! We are committed to environmentally friendly cleaning, using sustainable and non-toxic products that are safe for employees, customers, and the planet. 7. How much does contract cleaning cost? The cost of contract cleaning depends on several factors, including: The size of your premises The frequency of cleaning The specific services required We provide a free, no-obligation quote based on your needs, ensuring competitive pricing for high-quality services. Request a free survey and quote 8. Can I customise my contract cleaning package? Yes! We offer bespoke cleaning solutions tailored to your business. We will create a package that suits your budget and cleaning requirements. 9. What happens if I need additional cleaning services? We understand that business needs can change. If you require extra cleaning services due to seasonal demands, special events, or unexpected circumstances, we can adjust your cleaning plan accordingly. 10. How do I get started with contract cleaning services? Getting started is easy! Simply contact us for a free consultation and site assessment. Our team will discuss your requirements, visit your site(s), provide a customised cleaning plan and arrange a start date that works for you. If you’re looking for reliable contract cleaning services in Harrogate, Wetherby, Ripon, Knaresborough, Leeds, York and the surrounding areas, It’s Clean Ltd is here to help. Our professional team is committed to delivering exceptional commercial cleaning solutions tailored to your business needs. Call us today at 01423 566785 or visit www.itsclean.co.uk to request a free quote.
by david 3 March 2025
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